Dave Stephens, CEO of Coupa Software, an open source procurement software provider, has just announced that they are providing "transparent pricing". Clearly Dave thinks he has a competitive advantage and I love his line "I’m challenging the rest of the industry to follow suit. So far, there haven’t been any takers." In the procurement world market knowledge is key to writing good contracts. The cost of engaging software providers in lengthy dances of displaying enough interest in order to get a firm price quote hurts both buyer and supplier by adding costs to both parties. I applaud Dave for taking this position; his software solution is worth looking at too.
Cheers,
David Rotor
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I need to learn more about our positive customer service experience, and to let everyone know that there are still some companies that do provide customer support.
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